Claire Salerno Consultancy

Last updated: December 2025

Claire Salerno Consultancy ("we", "us", "our") is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, store, and protect information when you visit our website clairesalerno.co.uk or engage with our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

The data controller responsible for your personal data is:

Claire Salerno Consultancy

Website: clairesalerno.co.uk

For data protection enquiries, please contact us via the contact form on our website.

Information you provide directly: When you contact us, book a consultation, or sign up for our services, you may provide your name, email address, phone number, organisation name, job title, and details about your training or coaching requirements.

Information collected automatically: When you visit our website, we may collect technical data including your IP address, browser type, pages visited, time spent on pages, and referring website. This is collected through cookies and similar technologies.

Information from third parties: We may receive information about you from business referrals, LinkedIn, or organisations booking our services on your behalf.

We use your personal data for the following purposes:

• To respond to your enquiries and provide information about our services
• To deliver training workshops, coaching sessions, and consultancy services
• To send you relevant updates about our services (where you have consented)
• To process payments and maintain accurate business records
• To improve our website and services based on usage patterns
• To comply with legal and regulatory obligations

Under UK GDPR, we rely on the following lawful bases for processing your data:

Contract: Processing necessary to perform our contract with you or take steps at your request before entering a contract

Consent: Where you have given clear consent for us to process your data for a specific purpose

Legitimate interests:Processing necessary for our legitimate business interests, such as improving our services, provided these do not override your rights

Legal obligation:Processing necessary to comply with legal requirements

We do not sell your personal data. We may share your information with:

• Service providers who help us operate our business (e.g., website hosting, email platforms, payment processors) under appropriate data processing agreements
• Professional advisers such as accountants or legal advisers where necessary
• Regulatory bodies or law enforcement where required by law
• Organisations who have commissioned training on your behalf, limited to attendance and completion information

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Client records are typically retained for six years after our business relationship ends to comply with legal and tax requirements. Marketing contact data is retained until you withdraw consent. Website analytics data is retained in anonymised form.

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification:Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your data in certain circumstances
• Right to restrict processing:Request that we limit how we use your data
• Right to data portability:Request transfer of your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests or for direct marketing

To exercise any of these rights, please contact us using the details above. We will respond within one month.

Our website uses cookies to improve your browsing experience and analyse site traffic. Essential cookies are necessary for the website to function. Analytics cookies help us understand how visitors use our site. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes secure hosting, encrypted connections, access controls, and regular security reviews.

Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, to protect your data in accordance with UK data protection law.

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

If you have concerns about how we handle your personal data, please contact us first so we can address your concerns. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:

Information Commissioner's Office

Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Telephone: 0303 123 1113

Website: ico.org.uk

If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us through the contact form on our website at clairesalerno.co.uk.